Excellent services are provided in Rocklin . Always ready discuss the issue and explain in a simple way so that the customer can have a better understanding.
Teddy snd Mike were the best!! Great service, very knowledgeable!! They really take care of you!! So to make this 25 words I will say love my car!
I waited for my car to come out exactly 27 minutes after I arrived- I was so disappointed. However Wayne is the best service rep- we are always grateful fir his honesty and dedication to us!
Greg is my service guy and I can’t say enough about how great he is. He treats me like family and since my husband passed away and on my own, I sure appreciate him!
It was nice that my service person offered me a rental car. I’ve been there multiple times and nobody’s ever offered me a rental car.
Scott is the best! I’m always pleased with the service I receive from Mercedes-Benz of Rocklin. Thank you guys for the exceptional service,
My Wife and I had the BEST car buying experience with Jeff Venegas.... Jeff and I worked together to make a great surprise for my wife who had been waiting 13 years for this car. He even went out and bought a big BOW to put on the car for day of pick-up... Awesome experience..
Always friendly non pushy..good customer service..very impt to me Feel well taken care of when I bring care in for service..thank you
I trust Greg Burnett to give me honest, up to date info on my Winnebago View. Nine more words .Nine more words. Nine more words.
My service advisor Michael was awesome!!! Very friendly, helpful and honest. He kept me up to speed with the status of my car. I will definitely go back because of the excellent service!
Great service! Ordered me an Uber (no charge) to get me home and kept me up to date during every step of my car repair. Super-luxurious waiting room with excellent staff. I wouldn't go anywhere else with my Mercedes.
Amazing help to find a perfect vehicle! Great location and selection. I will for sure be back when my lease expires! Thank you Casey for your help.
Greg is great been helping me for years at Mercedes. Very personable and always helps with whatever issues I have with my car. Been going to this location since 2015
Excellent service by Steve in the service department.
We loved our experience at Rocklin Mercedes Benz. The entire team was so wonderful to my family. Mike Doherty helped us and was fantastic and the sales manager even gave us a little Mercedes benz bear for our newborn. We will forever be a customer because their exceptional customer service.
All the folks at Mercedes-Benz of Rocklin are very professional and leave no question unanswered or deed undone. The service technicians took care to monitor and address minor details that I would never have expected.
The staff is welcoming and friendly. Vic was great! Did have to wait 3 extra days for detailing, once the car arrived to the dealership, this could have been quicker.
Excellent experience, great communication, fast turnaround and fair prices for work done. I was greeted right away and didn’t have to wait for long. All staff was friendly.
Great customer service. They treat you like you are first class. They even offer loaner car for you while your car is in service. Great peoples
The rep at Rocklin was very professional and helped me through the whole process with no issues. I will be going there instead of Sacramento.
There is a problem with the Parktronic system. After picking up the car l discovered this. Maybe the mechanic accidentally disconnected something while replacing the window washer tubing.
They are the best in every way. kind, respectful and friendly. And an exceptional service. I definitely recommend them. Casey S and Andrew R Thank you !
Very good device. People friendly and courteous! I do need to know if they are calling me when they are ready to handle the latest recall on my Sprinter van.
Michael Jackson is a great sales person...our second purchase thru him! He went out of his way to call us regarding a hard to get model due to arrive that evening.
We left happy and satisfied. They gave me a fair price on my trade-in and found me my perfect car! Great customer service during and after purchase! Love my new coupe!
Dealership seemed clean and updated. Appearance was nice, the water feature was a favorite with my son who enjoyed playing in it while I was doing paperwork.
I purchased a 2018 C300 Cabriolet and traded my car (Lexus Hybrid), which was in excellent condition. i found they gave me a fair price for my trade-in and the negotiations were not brutal, as in some other dealerships. Just wish there was more time to go over the cars many functions and program my phone. Otherwise, welcoming attitude of all staff was great. Ryan in sales was great!
Excellent advisor, Scott Perry is very friendly and helpful. Always giving me a loaner car so nice I live out of town. That’s a big thing for me.
Just want to say thank you Casey for helping me find the perfect vehicle for myself, 3rd car with you and everytine you fight for a good deal.
Have not been there
I purchased a new GLA in March. I had an excellent customer experience throughout the purchase process. Michael Jackson was very knowledgeable and friendly. He worked with me to get the car I wanted. This is my second new car purchased at Rocklin Mercedes and I would recommend your dealership to everyone.
Good service, did not like that they put an additional price on invoice without telling me know when they quoted price. They did honor original price after all.
Scott was great! Helped us step by step! Got our warranty coverage ran and he took care of all repairs on our Mercedes e350 coupe
They are efficient and friendly and helpful. The work was completed on time. My car was ready and it was also clean. Very nice work.
Wry friendly customer service . M. Gallagher was very helpful. Had to make 2 appointments to figure out the problem but eventually we were able to fix it
Wayne Schmid and Michael Jackson are first class in service and sales. Always accessible and friendly. They listen attentively and take the time to explain.
Michael Gallagher was a pleasure to work with, he's very personable and tactful. He is also attentive and made me feel valued and cared for. He made my experience pleasant. I would highly recommend Michael Gallagher and would only like to work with him from now on.
Thus location has the best service and sales. Always provide me with a loaner. And Always fix my car correctly the first time. The service reps are very knowledgeable
Excellent customer service, polite. Super clean sales floors s thank you for washing the car always a pleasure to bring my car in for service
Great Customer Service, It was such a fast and easy process. I would definitely recommend anyone to go and purchase their vehicle from there even if your far.
We leased our car from this dealership, and then took it back to get the clear coat product put on it. Cilajet I believe is what it is called. Very professional all the way around, from the time we signed the contract to the service department. Jeff Holt, and Mark were amazing. Can not say enough good about those two.
Once again the MB team took care of all my needs and went above expectation. Very happy with Mike handling the work needed and getting it done effectively and efficiently
They have always been kind, professional and prompt service.
As always, prompt, courteous and kept me informed. Besides the regular maintenance the Sprinter was in for a major recall of the exhaust system.
Any time I take my car inside for service, my service on time , very friendly people. I'll recommend this dealership to all my friends and family Thank you for awesome work on my car.
Casey was great to work with. He followed through on everything he said he would do. I’ve been using this dealership for 10 years and will continue to use in the future.
Highly recommend this dealership. They really stand behind there product and make sure the customer is taken care of. Went above and beyond. Thank you
Buying my GLE 350 from Tony Alexan of Mercedes Benz of Rocklin, was an extremely pleasant experience from start to finish. He was knowledgeable, very helpful, and very patient when it took me a couple of months to make up my mind! His brother, Peter, also on the sales staff, was super, super helpful when I stopped by and Tony was not in on those occasions. I would definitely buy from Tony again. Super happy with my vehicle!
This is the dealer I feel comfortable to come in for future services. Scott is very easy to talk to and I liked the transportation service provided for customers.
We were there for service on one vehicle but ended up buying another one. Michael did a great job and that was one of the reasons we decided to purchase a new car
Wayne is a real professional and is great to work with Everyone has been great ! I really appreciate all the help and the great job they did thanks Dave
Vehicle was Exactly as described. They were great to work with and shipping went smoothly. I got a great deal! Thank you so much for my wonderful Bentley GTC!
The most professional, efficient and helpful service every time. I will continue to use this dealership whenever necessary. Wayne is an honest professional that describes and does what is required.
My salesman was very professional so the gentleman who worked on all paperwork on the loan they both were professional and I can tell you they have PHT on what they did thank you I’m always happy with the Rocklin Mercedes pants.
The service was great and the staff was very friendly. The staff made it very easy for me and I was able to get my service done efficiently.
Awesomeness, Amazing, outstanding, the one and only...made you feel that you were at the tippy top and you were only half way up...also felt like going 5-0
My service writer Micheal was great..very thoughtful..made sure things were done right..professional..good communication...ease of having work done..thank you Micheal
Very helpful, efficient and friendly. Work done on time and a follow up call
Excellent customer experience buying my new GLA. Everyone was friendly and professional and they did everything to help me find the car I wanted. This is the 2nd new car I purchased from Rocklin Mercedes nd I would recommend them.
Reluctantly with reservations ....promises made and not kept. Phone calls ignored as well as voice mails . Not returning phone calls and or messages is disrespectful.
Previously went to Mercedes of Sacramento for issue was not happy at all with Service so I made the drive to Rocklin. Had 10,000 mile service done, my service advisor was great .My car was not washed when service was completed, that was disappointing
The service was fine, however you uber programs requires some tweaking, the driver refused to take my wife as a passenger. She had to wait for another driver.
I am pleased with the services I have received. Customer service is awesome! Most of the time I’m there for car services. The department does the upmost quality work, which is important to me. Not so much fast service, but the quality of the work being done.
The service is always the best service we get at the dealer. The best service, excellent service. Great services. Customer service is always great thank you
Took my Mercedes GLA in for the first maintenance service appointment. Great service. I appreciate the ride share to my home and back. Thank you.
Fantastic, friendly service in and out Always send texts to let me know the process of my service. I would recommend Mercedes to anyone I
The best! Got promised id be taken care of and thats exactly what both Art and Ronnie did! Amazing service. So happy with my first Benz!
Service was professional and on time. The Dealership furnished me a clean rental at no cost to me. My car was completed when the manager said it would be.
I purchased my car from this dealership almost 5 years ago. Since that time I have always received excellent customer service. I will only take my car to this dealership even though it is 45 minutes from my house. I have trust that me and my car will be well taken care of.
I only dealt with the sprinter van sales guys and they were awesome!!! I didnt buy from Rocklin MB in the end, no fault of theirs, I just wanted a van that no dealership had with the specific features i wanted. So i had to order one and i found a dealer with an earlier build built slot available. After a lot of back and forth with me deciding on what i wanted while i was working with Rocklin MB, and after they knew i was not going to buy from them, they were still incredibly helpful with answering all ...
Every things were fine Service expert review all services required And recommended for that day I was there I am satisfied for quick action and respect I received
The experience was good. There were some paperwork challenges in the process. I have yet to receive registration from the state, but one can expect delays during this time
Very good service. Very quick diagnosis of issue and was able to fix. I should have been advised that I don't really need the clutch fluid flush
Greg, our Sprinter repair person is excellent. Is always helpful in troubleshooting, and very pleasant to communicate with. Highly recommend Greg for all Sprinter issues
Greg and staff in the service department are very attentive and make every effort to get the repair work completed properly. I can depend on their service.
Great service. Efficient. Friendly.
Always pleased with the professionalism and kindness we get at MBZ Rocklin, and quality of service. Service advisors listen and try to address your concern. Thank you!
Mercedes-Benz of Rocklin is everything that one would expect from a high-end car dealership. Tony was delightful to work with; he kept me informed throughout the entire process of purchasing my vehicle. Even after the sale, I contacted him and he was promptly available to answer additional questions I had about my car. I would highly recommend Mercedes of Rocklin for the purchase or lease of any fine vehicle.
Excellent service and great customer customer care!! You are the best!! Great care given n will come back to have more work done!! Outstanding and great!!🤙☝️☝️☝️
Best customer service ever hands down if I have any questions now you can text not just call or go in ...so amazing and accommodating if your a busy person like me they work around your schedule which I love
Vic is knowledgeable, friendly and helpful!!! I would definitely recommend him to all my family and friends in the future. I look forward to my relationship with Mercedes.
Great service people however I had to wait a very long time to get my car back after I paid for the service. Thank you
Peter was amazing. He walked us through every step and made sure we had a complete understanding of the service area and appointment procedures. Everyone that we spoke with was very friendly and professional.
I very happy with the service I receive at MB of Rocklin. The service department has been very nice to work with. Easy to make an appointment. Good communication. Friendly.
The service department is always great to work with. All the advisers are friendly/courteous. We had prepaid maintenance and they worked out the schedule to get us the rotation to maximize our package.
Casey went above and beyond to get us the vehicle exactly as we wanted. He spent time with use when we picked it up to make sure we were comfortable, and followed up afterward. He was great to work with.
Greg is the best. He is the epitome of what customer service should be. I have been a customer for almost 30 years. Keep up the great work.