Customer Testimonials

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Google May 10, 2021

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DealerRater May 10, 2021

Excellent services are provided in Rocklin . Always ready discuss the issue and explain in a simple way so that the customer can have a better understanding.

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DealerRater May 9, 2021

Teddy snd Mike were the best!! Great service, very knowledgeable!! They really take care of you!! So to make this 25 words I will say love my car!

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DealerRater May 9, 2021

I waited for my car to come out exactly 27 minutes after I arrived- I was so disappointed. However Wayne is the best service rep- we are always grateful fir his honesty and dedication to us!

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DealerRater May 9, 2021

Greg is my service guy and I can’t say enough about how great he is. He treats me like family and since my husband passed away and on my own, I sure appreciate him!

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DealerRater May 8, 2021

It was nice that my service person offered me a rental car. I’ve been there multiple times and nobody’s ever offered me a rental car.

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DealerRater May 8, 2021

Scott is the best! I’m always pleased with the service I receive from Mercedes-Benz of Rocklin. Thank you guys for the exceptional service,

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DealerRater May 7, 2021

My Wife and I had the BEST car buying experience with Jeff Venegas.... Jeff and I worked together to make a great surprise for my wife who had been waiting 13 years for this car. He even went out and bought a big BOW to put on the car for day of pick-up... Awesome experience..

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DealerRater May 7, 2021

Always friendly non pushy..good customer service..very impt to me Feel well taken care of when I bring care in for service..thank you

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DealerRater May 7, 2021

I trust Greg Burnett to give me honest, up to date info on my Winnebago View. Nine more words .Nine more words. Nine more words.

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DealerRater May 7, 2021

My service advisor Michael was awesome!!! Very friendly, helpful and honest. He kept me up to speed with the status of my car. I will definitely go back because of the excellent service!

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DealerRater May 6, 2021

Great service! Ordered me an Uber (no charge) to get me home and kept me up to date during every step of my car repair. Super-luxurious waiting room with excellent staff. I wouldn't go anywhere else with my Mercedes.

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DealerRater May 6, 2021

Amazing help to find a perfect vehicle! Great location and selection. I will for sure be back when my lease expires! Thank you Casey for your help.

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DealerRater May 6, 2021

Greg is great been helping me for years at Mercedes. Very personable and always helps with whatever issues I have with my car. Been going to this location since 2015

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Google May 6, 2021

Excellent service by Steve in the service department.

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DealerRater May 5, 2021

We loved our experience at Rocklin Mercedes Benz. The entire team was so wonderful to my family. Mike Doherty helped us and was fantastic and the sales manager even gave us a little Mercedes benz bear for our newborn. We will forever be a customer because their exceptional customer service.

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DealerRater May 4, 2021

All the folks at Mercedes-Benz of Rocklin are very professional and leave no question unanswered or deed undone. The service technicians took care to monitor and address minor details that I would never have expected.

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DealerRater May 4, 2021

The staff is welcoming and friendly. Vic was great! Did have to wait 3 extra days for detailing, once the car arrived to the dealership, this could have been quicker.

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DealerRater May 3, 2021

Excellent experience, great communication, fast turnaround and fair prices for work done. I was greeted right away and didn’t have to wait for long. All staff was friendly.

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DealerRater May 2, 2021

Great customer service. They treat you like you are first class. They even offer loaner car for you while your car is in service. Great peoples

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DealerRater May 2, 2021

The rep at Rocklin was very professional and helped me through the whole process with no issues. I will be going there instead of Sacramento.

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DealerRater May 2, 2021

There is a problem with the Parktronic system. After picking up the car l discovered this. Maybe the mechanic accidentally disconnected something while replacing the window washer tubing.

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DealerRater May 2, 2021

They are the best in every way. kind, respectful and friendly. And an exceptional service. I definitely recommend them. Casey S and Andrew R Thank you !

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DealerRater Apr 30, 2021

Very good device. People friendly and courteous! I do need to know if they are calling me when they are ready to handle the latest recall on my Sprinter van.

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DealerRater Apr 30, 2021

Michael Jackson is a great sales person...our second purchase thru him! He went out of his way to call us regarding a hard to get model due to arrive that evening.

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Google Apr 30, 2021

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DealerRater Apr 29, 2021

We left happy and satisfied. They gave me a fair price on my trade-in and found me my perfect car! Great customer service during and after purchase! Love my new coupe!

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DealerRater Apr 29, 2021

Dealership seemed clean and updated. Appearance was nice, the water feature was a favorite with my son who enjoyed playing in it while I was doing paperwork.

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DealerRater Apr 29, 2021

I purchased a 2018 C300 Cabriolet and traded my car (Lexus Hybrid), which was in excellent condition. i found they gave me a fair price for my trade-in and the negotiations were not brutal, as in some other dealerships. Just wish there was more time to go over the cars many functions and program my phone. Otherwise, welcoming attitude of all staff was great. Ryan in sales was great!

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Google Apr 29, 2021

Good

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DealerRater Apr 28, 2021

Excellent advisor, Scott Perry is very friendly and helpful. Always giving me a loaner car so nice I live out of town. That’s a big thing for me.

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DealerRater Apr 27, 2021

Just want to say thank you Casey for helping me find the perfect vehicle for myself, 3rd car with you and everytine you fight for a good deal.

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Google Apr 26, 2021

Have not been there

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DealerRater Apr 25, 2021

I purchased a new GLA in March. I had an excellent customer experience throughout the purchase process. Michael Jackson was very knowledgeable and friendly. He worked with me to get the car I wanted. This is my second new car purchased at Rocklin Mercedes and I would recommend your dealership to everyone.

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DealerRater Apr 25, 2021

Good service, did not like that they put an additional price on invoice without telling me know when they quoted price. They did honor original price after all.

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DealerRater Apr 23, 2021

Scott was great! Helped us step by step! Got our warranty coverage ran and he took care of all repairs on our Mercedes e350 coupe

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DealerRater Apr 23, 2021

They are efficient and friendly and helpful. The work was completed on time. My car was ready and it was also clean. Very nice work.

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DealerRater Apr 23, 2021

Wry friendly customer service . M. Gallagher was very helpful. Had to make 2 appointments to figure out the problem but eventually we were able to fix it

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Google Apr 22, 2021

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DealerRater Apr 22, 2021

Wayne Schmid and Michael Jackson are first class in service and sales. Always accessible and friendly. They listen attentively and take the time to explain.

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DealerRater Apr 22, 2021

Michael Gallagher was a pleasure to work with, he's very personable and tactful. He is also attentive and made me feel valued and cared for. He made my experience pleasant. I would highly recommend Michael Gallagher and would only like to work with him from now on.

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DealerRater Apr 22, 2021

Thus location has the best service and sales. Always provide me with a loaner. And Always fix my car correctly the first time. The service reps are very knowledgeable

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DealerRater Apr 22, 2021

Excellent customer service, polite. Super clean sales floors s thank you for washing the car always a pleasure to bring my car in for service

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DealerRater Apr 21, 2021

Great Customer Service, It was such a fast and easy process. I would definitely recommend anyone to go and purchase their vehicle from there even if your far.

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Google Apr 21, 2021

We leased our car from this dealership, and then took it back to get the clear coat product put on it. Cilajet I believe is what it is called. Very professional all the way around, from the time we signed the contract to the service department. Jeff Holt, and Mark were amazing. Can not say enough good about those two.

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DealerRater Apr 21, 2021

Once again the MB team took care of all my needs and went above expectation. Very happy with Mike handling the work needed and getting it done effectively and efficiently

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Google Apr 18, 2021

They have always been kind, professional and prompt service.

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Google Apr 18, 2021

As always, prompt, courteous and kept me informed. Besides the regular maintenance the Sprinter was in for a major recall of the exhaust system.

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DealerRater Apr 16, 2021

Any time I take my car inside for service, my service on time , very friendly people. I'll recommend this dealership to all my friends and family Thank you for awesome work on my car.

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DealerRater Apr 15, 2021

Casey was great to work with. He followed through on everything he said he would do. I’ve been using this dealership for 10 years and will continue to use in the future.

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DealerRater Apr 14, 2021

Highly recommend this dealership. They really stand behind there product and make sure the customer is taken care of. Went above and beyond. Thank you

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DealerRater Apr 14, 2021

Buying my GLE 350 from Tony Alexan of Mercedes Benz of Rocklin, was an extremely pleasant experience from start to finish. He was knowledgeable, very helpful, and very patient when it took me a couple of months to make up my mind! His brother, Peter, also on the sales staff, was super, super helpful when I stopped by and Tony was not in on those occasions. I would definitely buy from Tony again. Super happy with my vehicle!

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DealerRater Apr 14, 2021

This is the dealer I feel comfortable to come in for future services. Scott is very easy to talk to and I liked the transportation service provided for customers.

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DealerRater Apr 14, 2021

We were there for service on one vehicle but ended up buying another one. Michael did a great job and that was one of the reasons we decided to purchase a new car

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DealerRater Apr 14, 2021

Wayne is a real professional and is great to work with Everyone has been great ! I really appreciate all the help and the great job they did thanks Dave

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DealerRater Apr 12, 2021

Vehicle was Exactly as described. They were great to work with and shipping went smoothly. I got a great deal! Thank you so much for my wonderful Bentley GTC!

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DealerRater Apr 11, 2021

The most professional, efficient and helpful service every time. I will continue to use this dealership whenever necessary. Wayne is an honest professional that describes and does what is required.

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DealerRater Apr 11, 2021

My salesman was very professional so the gentleman who worked on all paperwork on the loan they both were professional and I can tell you they have PHT on what they did thank you I’m always happy with the Rocklin Mercedes pants.

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DealerRater Apr 10, 2021

The service was great and the staff was very friendly. The staff made it very easy for me and I was able to get my service done efficiently.

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DealerRater Apr 10, 2021

Awesomeness, Amazing, outstanding, the one and only...made you feel that you were at the tippy top and you were only half way up...also felt like going 5-0

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DealerRater Apr 9, 2021

My service writer Micheal was great..very thoughtful..made sure things were done right..professional..good communication...ease of having work done..thank you Micheal

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Google Apr 9, 2021

Very helpful, efficient and friendly. Work done on time and a follow up call

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DealerRater Apr 8, 2021

Excellent customer experience buying my new GLA. Everyone was friendly and professional and they did everything to help me find the car I wanted. This is the 2nd new car I purchased from Rocklin Mercedes nd I would recommend them.

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DealerRater Apr 8, 2021

Reluctantly with reservations ....promises made and not kept. Phone calls ignored as well as voice mails . Not returning phone calls and or messages is disrespectful.

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DealerRater Apr 8, 2021

Previously went to Mercedes of Sacramento for issue was not happy at all with Service so I made the drive to Rocklin. Had 10,000 mile service done, my service advisor was great .My car was not washed when service was completed, that was disappointing

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DealerRater Apr 7, 2021

The service was fine, however you uber programs requires some tweaking, the driver refused to take my wife as a passenger. She had to wait for another driver.

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DealerRater Apr 7, 2021

I am pleased with the services I have received. Customer service is awesome! Most of the time I’m there for car services. The department does the upmost quality work, which is important to me. Not so much fast service, but the quality of the work being done.

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DealerRater Apr 7, 2021

The service is always the best service we get at the dealer. The best service, excellent service. Great services. Customer service is always great thank you

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DealerRater Apr 7, 2021

Took my Mercedes GLA in for the first maintenance service appointment. Great service. I appreciate the ride share to my home and back. Thank you.

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Google Apr 7, 2021

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DealerRater Apr 3, 2021

Fantastic, friendly service in and out Always send texts to let me know the process of my service. I would recommend Mercedes to anyone I

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Google Apr 3, 2021

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DealerRater Apr 2, 2021

The best! Got promised id be taken care of and thats exactly what both Art and Ronnie did! Amazing service. So happy with my first Benz!

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DealerRater Apr 2, 2021

Service was professional and on time. The Dealership furnished me a clean rental at no cost to me. My car was completed when the manager said it would be.

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DealerRater Apr 1, 2021

I purchased my car from this dealership almost 5 years ago. Since that time I have always received excellent customer service. I will only take my car to this dealership even though it is 45 minutes from my house. I have trust that me and my car will be well taken care of.

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Google Apr 1, 2021

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DealerRater Apr 1, 2021

I only dealt with the sprinter van sales guys and they were awesome!!! I didnt buy from Rocklin MB in the end, no fault of theirs, I just wanted a van that no dealership had with the specific features i wanted. So i had to order one and i found a dealer with an earlier build built slot available. After a lot of back and forth with me deciding on what i wanted while i was working with Rocklin MB, and after they knew i was not going to buy from them, they were still incredibly helpful with answering all ...

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DealerRater Apr 1, 2021

Every things were fine Service expert review all services required And recommended for that day I was there I am satisfied for quick action and respect I received

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DealerRater Mar 31, 2021

The experience was good. There were some paperwork challenges in the process. I have yet to receive registration from the state, but one can expect delays during this time

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DealerRater Mar 31, 2021

Very good service. Very quick diagnosis of issue and was able to fix. I should have been advised that I don't really need the clutch fluid flush

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DealerRater Mar 28, 2021

Greg, our Sprinter repair person is excellent. Is always helpful in troubleshooting, and very pleasant to communicate with. Highly recommend Greg for all Sprinter issues

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DealerRater Mar 28, 2021

Greg and staff in the service department are very attentive and make every effort to get the repair work completed properly. I can depend on their service.

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Google Mar 28, 2021

Great service. Efficient. Friendly.

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Google Mar 27, 2021

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DealerRater Mar 27, 2021

Always pleased with the professionalism and kindness we get at MBZ Rocklin, and quality of service. Service advisors listen and try to address your concern. Thank you!

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DealerRater Mar 26, 2021

Mercedes-Benz of Rocklin is everything that one would expect from a high-end car dealership. Tony was delightful to work with; he kept me informed throughout the entire process of purchasing my vehicle. Even after the sale, I contacted him and he was promptly available to answer additional questions I had about my car. I would highly recommend Mercedes of Rocklin for the purchase or lease of any fine vehicle.

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DealerRater Mar 26, 2021

Excellent service and great customer customer care!! You are the best!! Great care given n will come back to have more work done!! Outstanding and great!!🤙☝️☝️☝️

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DealerRater Mar 26, 2021

Best customer service ever hands down if I have any questions now you can text not just call or go in ...so amazing and accommodating if your a busy person like me they work around your schedule which I love

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DealerRater Mar 25, 2021

Vic is knowledgeable, friendly and helpful!!! I would definitely recommend him to all my family and friends in the future. I look forward to my relationship with Mercedes.

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DealerRater Mar 25, 2021

Great service people however I had to wait a very long time to get my car back after I paid for the service. Thank you

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Google Mar 22, 2021

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Google Mar 21, 2021

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DealerRater Mar 20, 2021

Peter was amazing. He walked us through every step and made sure we had a complete understanding of the service area and appointment procedures. Everyone that we spoke with was very friendly and professional.

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DealerRater Mar 20, 2021

I very happy with the service I receive at MB of Rocklin. The service department has been very nice to work with. Easy to make an appointment. Good communication. Friendly.

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DealerRater Mar 19, 2021

The service department is always great to work with. All the advisers are friendly/courteous. We had prepaid maintenance and they worked out the schedule to get us the rotation to maximize our package.

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Google Mar 17, 2021

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DealerRater Mar 16, 2021

Casey went above and beyond to get us the vehicle exactly as we wanted. He spent time with use when we picked it up to make sure we were comfortable, and followed up afterward. He was great to work with.

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Google Mar 12, 2021

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DealerRater Mar 7, 2021

Greg is the best. He is the epitome of what customer service should be. I have been a customer for almost 30 years. Keep up the great work.

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Google Mar 7, 2021