Customer dealing is excellent.
My tire went flat on my S- series’s Mercedes and my service advisor, Jack from Sacramento called Michael Daughty at Mercedes, Rocklin and he was amazing. They were able to get the tire fixed that same day. (I live in the Rocklin area) Outstanding customer service.!! Thanks to both service advisors who synergistically work together to get the problem fixed.
The service department was very thorough and kept me well informed while serving my car!
Art did a stellar job helping me purchase my Cadillac SRX from the beginning to the end and paid to have my new SUV detailed.He is the best Salesman I have ever met. top rate dealership would buy from again Thank You
Wayne Schmidt, was very helpful Answered all my questions even so I was only getting recall work done omy sprinter motorhome. Also was helpful in arranging for a loaner car,because of the time element. Again thank you Wayne.
Wonderful Facility, Great Staff! Had a no hassle experience.
Fadi was very helpful when we went into the dealership. He worked with us to find the car that matched our needs and made the deal happen very efficiently! We felt it was time and money well-spent. Thank you, Fadi!
Everything went well. No problems. I was able to get in and out. Thanks Eric
I had recall service done at Rocklin Mercedes’ , I called and scheduled service and they gave me appt and I brought in and dropped my car , the service advisor let me know what’s they were doing and and how long it would take and offered a ride home if needed which I did so they called a Lyft and got me home , car was done on date as promised and all repair/ updates done thank you
Scott was great. Professional and knowledgeable.
Really happy with my purchase of a 2022 GLS 450
MB of Rocklin was great! Not only did they get the car serviced in the time they said they would, but they got me a Lyft to and from my house while the service was happening. I will be taking my Mercedes back again.
Courteous and professional service
Wonderful experience !
Michael Gallagher is my go to guy at the dealership in Rocklin. He is efficient, thoughtful and always available when I call. I couldn't ask for more.
I can’t say enough on how great my experience was. Ronnie was so awesome! He made sure I got the exact car I wanted and was so amazing to work with. My financial person was also great! All around a fun and professional experience!
I decided to bring my GLE350 by the Service Center in Rocklin without an appointment to have them look at a few scratches that I noticed after having Cilajet applied to the finish. John, in Service didn’t hesitate to respond by driving my car back to detailing and within 20 minutes the car was back and the scratches were gone! Thank you for doing excellent work and for squeezing me into your very busy day!!
Rocklin Mercedes offers great customer service; personable, knowledgeable and helpful! Always a pleasure to work with!
It was my first experience with Mercedes Benz and it was amazing, best service at all. The person who worked “ Peter “ at Mercedes Benz Rocklin with us was very professional, and friendly. And if I’m thinking to buy another car will be Mercedes, same location and same person. I highly recommend
I called this dealership as well as a few others, Rocklin was the first to reach back out to me, and I had the pleasure of speaking to William Marta. He was able to help get us in the exact SUV we wanted and gave us an amazing experience throughout the transaction (mind you the transaction was done at home over the phone). He was extremely kind and accommodating, and he went above and beyond for us. We live a few hours away from the dealership regrettably, but William was kind enough to pick me up from the airport on ...
Mark and William were great salesmen, not pushy but very informative and easy to work with. Test drove multiple vehicles and decided on a super sweet GLE350 4matic with all the bells and whistles that was in stock! Follow up by William and training by Jack (yes, so many features that training is essential) have been spot on. Overall a great buying experience!
Always trying to help so good service we have positive service with Mercedes Benz of Rocklin
Service rep was polite and professional. Vehicle was finished within the service time estimate and returned clean and shiny!
Impressed! We initially went in thinking that we were just dropping it off for the day. Scott was super professional and apologized for the misguidance between us and another rep. Everything was taken care of and he went above and beyond. This is my first Mercedes-Benz and customer service is always top notch. I’m excited to move to this area knowing that I’ve already established a professional relationship that I will be able to depend on.
Mark with MB of Rocklin was amazing, we knew we were in good hands once he said he was a Raider fan! He helped us purchase our G63, mark was patient and kind. He also was amazing with our daughter!
Everything was ok Greg Burnet was very helpful and professional and explained everything in detail Very good place to bring van for service Thank you
It was fine. Car needed $3300 in work which was oof. Miss the days when the car is returned with a nice, cleaned interior. The Lyft service was helpful though.
Initial action was not satisfactory for my first service advisor on a Saturday passed the responsibility to Mike Gallagher whom I’d been with for past services. Not quite sure of passing it to Mike but the latter did an excellent job despite the challenge. Mike handled it very well knowing that the parts needed came in late and in separate packages. Mike did a good job on this despite the fact that it took at least 3 weeks, maybe more to finish it which is not his fault. Thank you so much.
Great service. Staff is pleasant to work with. Like the App ride program. Thank you!
Always great service
The service is excellent! Scot is my service contact and is always prompt with updates and , follows up on my questions. He makes sure I have a rental car available because I work over 40 miles away.
Everything taken care of on our Sprinter chassis Coachman Prism Motorhome in a timely and professional manner.
I hate surveys. They are just so much BS to make you think they really care more about you then the money you spent.
What an incredibly great service experience ALWAYS! A pleasure to go here each time!
A huge thank you to Scott for keeping me informed as to the status of my car. My car was done and ready before the predicted time frame which was unexpected and greatly appreciated. Mercedes performed the service exactly as quoted. It was a great experience.
Good selection exceptional customer service.
Great experience on my trade in! Michael and team took great care of us.
Our service advisor was Michael Gallagher. Michael’s communication was awesome. Michael provided us with a very nice loaner car. After the car was diagnosed we were given a completion date. The parts were late getting in because of a fire in Southern California but Michael kept us informed each and every day. This is the type of communication that has us coming back to Rocklin each time great job Michael Gallagher our service advisor
I was very impressed with the customer service experience buying a new car. First time at Mercedes and felt very welcome.
Greg was very specific about what the problem was with our van and what was needed to fix it
My experience at Mercedes Benz of Rocklin has been stellar. My service advisor Michael G. keeps me informed and handled all warranty claims on my behalf. The staff at MB Rocklin is kind, courteous, and professional.
Salesman was knowledgeable and very helpful. Everything moved very quickly. Very happy with my choice.
No surprises, nice loaner car, work completed on time.
I've have gotten cars from other dealers like ford and kia and i can honestly say this was the best car buying experience.
Easy to deal with is you are an educated buyer. Have bought two used MB’s in the last 12 months. Peter Alexander has been easy to work with. If they have a car you want, I would shop here again.
Scheduled appt easily, mechanic was excellent, on time and friendly. Explained the paperwork and outcome.
The Mercedes Bens of Rocklin has an outstanding staff who take the time to give an overall great experience of shopping for a car
Prompt, friendly, and responsive. The car was detailed thoroughly inside out after the service. Very pleasant experience. Thanks so much John!
Slow leak in a tire. They were able to take care of it right away.
Very good service !
Great customer service both in sales and the service dept.
My wife and I live out of town so on our way on vacation, I called and spoke with Fadi a sale representative and scheduled our visit. He was awesome and showed us a wonderful selection of vehicles. He went on the test drive and explained the majority of features for each Mercedes Benz. And take it from me that is a lot of information to recall. Fadi is very knowledgeable individual. After all of the test drives, we found and chose a GLC 300 off of the showroom floor. Our situation was a little different, as the trade in we ...
Very accommodating and pleasant attitudes. Kept me informed thru out the service process….thumbs up!
Always professional, courteous and on time.
Wayne Schmidt in service always goes above and beyond.
Wayne is great,very knowledgeable and works for the customer. He discusses the issue with me and determines the repair needed.
I have used five other dealers in Ca and your staff along with Mr Burnett have been the most responsive and informative by far.
Professional and honest, worked with me to assure the deal met both of our needs, what fair with my Trade in. All around the great experience, if I ever buy another Mercedes I will return to the store
You must request William Marta, Christopher Littlefield and Team, because they are the Best in the West with the Mercedes-Benz of Rocklin Nest!!! All Cheers and Smiles!!! They are kind, caring and professional throughout the lease and/or purchase process. I sincerely appreciate their personal touch and Five-Star Customer Service!!!
They gave me an estimate, did the work for the price of the estimate, and completed the work on time.
Great service just took forever to get appointment time for specialty service appointment
Big selection of cars to choose from and great customer service provided by the team including Fadi.
It's the best place with an excellent customer service. I am so happy and satisfied with their service.
I really enjoyed my purchased experience with Alex Ventura. He is very friendly and professional in dealing with the transaction. I had a great buy and I'm enjoying my car