Mercedes-Benz Roadside Assistance Eligibility and Coverage

March 30th, 2017 by

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Our friends and neighbors in Rocklin, Roseville, Lincoln, Loomis, and Granite Bay know Mercedes-Benz as a maker of finely-crafted and dependable high-performance vehicles—but no amount of precision on our part can change the fact that breakdowns happen. However, we can and do provide our drivers with world-class Mercedes-Benz roadside assistance: hassle-free emergency services that will get you back on the road in no time.

What is Included with Coverage?

With the Mercedes-Benz service guarantee, you’ll be covered for a wide variety of common and uncommon issues. Whether you require a car tow or you’ve simply run out of gas, you can count on our engineers to have your back. Our coverage can help with any of the following:

    • Empty Gas Tank / Fuel Delivery
    • Engine Misfire Issues
    • Oil Leak Repairs
    • Blown Tire / Flat Tire Change
    • Vehicle Towing on Demand

You’ll have a number of ways to contact us when you need to access Mercedes-Benz Roadside Assistance services:

  • Call us directly with your personal and vehicle information at 1-800-FOR-MERC (1-800-367-6372). If your vehicle is properly equipped,
  • Utilize thembrace® telematics program or thembrace® app to request service.

Providing our drivers with the service they require is always our first priority. Only natural disasters and non-traversable terrain can prevent us from providing immediate assistance upon request.

Does My Vehicle Have Mercedes-Benz Roadside Assistance?

A vehicle is covered by the Mercedes-Benz Roadside Assistance program if it qualifies for both of the following:

  • You purchased your vehicle from an authorized Mercedes-Benz dealership.
  • You’re covered by M-B’s New Vehicle Limited Warranty, Extended Limited Warranty, or Certified Pre-Owned Warranty.

Count on the Team at Mercedes-Benz of Rocklin to Help You Out

The best way to prevent breakdowns is to maintain your vehicle with regular, scheduled Mercedes-Benz service, and the best place to take your vehicle is Mercedes-Benz of Rocklin! Our certified engineers know your vehicles inside and out, and when you take advantage of our Premier Express option, we can get you back on the road in under an hour.

Drivers in Rocklin, Roseville, Lincoln, Loomis, and Granite Bay can visit our service center at 4747 Granite Drive in Rocklin, CA, or call 888-245-8764 to learn more.