Vik Kassardjian
Ian Stauffer, is great guy of you are looking for a sales person. Honest, knowledge and great personality.I am glad I met him at rocklin MB store
Victor French
Michael Gallagher is the best of the best when it comes to Mercedes service!! He has been my service advisor for almost eight years and he makes the process so easy! He is incredibly knowledgeable about Mercedes vehicles and is just a great guy to work with. Of all the choices available for automotive service, Michael’s expertise keeps me coming back to Mercedes of Rocklin; he’s the greatest!!
Donna McNeeley
I recently had the pleasure of visiting Mercedes Benz of Rocklin as a new customer from Redding. I was dealing with a frustrating crank countdown issue with my Sprinter Van, and after a recommendation from a friend who called Rocklin for me to explain my experiences with a dealership in Northern Nevada, it was moments after their talk, Michael Gallagher called ME and I decided to give MB of Rocklin a try.From the moment I arrived, it was evident that this dealership takes customer service seriously. I was immediately greeted by a team member to get started (I wish I could recall his name) and then Craig took over, then another team member (who I cannot remember his name either I suppose because it was a whirlwind of TEAM SERVICE!). That said, I immediately felt welcomed by everyone and they made me feel valued as a new customer.Afterwards, what stood out to me was the efficiency and professionalism of their service department keeping me informed throughout diagnostics, complimentary services, and ultimately their recommendations and fixes.I highly recommend Mercedes Benz of Rocklin to anyone in need of Mercedes-Benz service or repairs. If you're facing any issues with your vehicle, rest assured that this dealership has the expertise and customer-centric approach to get the job done right. They've won my trust and loyalty, and I'll definitely be returning for any future needs. Thank you, Mercedes Benz of Rocklin, for providing top-notch service, and a special thanks to Michael Gallagher and his team for making my experience exceptional. You've set the bar high for customer service in the automotive industry.
Karin Jagpal
Everything went smoothly!Art Rose helped us and he was great!The manager was great as well!
Jeffrey Cooper
Ian was the sales rep who sold me my GLE 53 AMG Coupe. He was very responsive both before and after the transaction with regular follow up on my questions. I highly recommend his services and I am pleased with the sale process and my new carJeffrey Cooper
Steve Colville
Don't know who in service the people who are complaining are dealing with. Wayne has been our service advisor for 3+ years. I always get a call back and text. Wayne's been Aces since we bought our c300 from MB El Dorado Hills.We just traded the c300 in for a certified pre-owned c43 AMG. Jadon was our sales person. What a terrific asset he is for the dealership. He worked to get our business and did a great job.I went in after purchase to get something from part. The parts dept. was really busy. Jadon went out of his way to personally go in back and check for what I came in to purchaseMy wife and I certainly will continue to use MB Rocklin while Wayne and Jadon there
Steve Dowling
Natasha was great! It took a little more back and forth than I'd have liked but, we got a great car at a fair price.
Donna McNeeley
I recently had the pleasure of visiting Mercedes Benz of Rocklin as a new customer from Redding. I was dealing with a frustrating crank countdown issue with my Sprinter Van, and after a recommendation from a friend who called Rocklin for me to explain my experiences with a dealership in Northern Nevada, it was moments after their talk, Michael Gallagher called ME and I decided to give MB of Rocklin a try.From the moment I arrived, it was evident that this dealership takes customer service seriously. I was immediately greeted by a team member to get started (I wish I could recall his name) and then Craig took over, then another team member (who I cannot remember his name either I suppose because it was a whirlwind of TEAM SERVICE!). That said, I immediately felt welcomed by everyone and they made me feel valued as a new customer.Afterwards, what stood out to me was the efficiency and professionalism of their service department keeping me informed throughout diagnostics, complimentary services, and ultimately their recommendations and fixes.I highly recommend Mercedes Benz of Rocklin to anyone in need of Mercedes-Benz service or repairs. If you're facing any issues with your vehicle, rest assured that this dealership has the expertise and customer-centric approach to get the job done right. They've won my trust and loyalty, and I'll definitely be returning for any future needs. Thank you, Mercedes Benz of Rocklin, for providing top-notch service, and a special thanks to Michael Gallagher and his team for making my experience exceptional. You've set the bar high for customer service in the automotive industry.
Deepak Khosla
Brandon, service advisor was very helpful, professional and caring. Excellent customer service by Brandon. Highly recommend him.
8ighty 8ight
Always A-1 service, from the sales to customer service. Mercedes-Benz of Rocklin is a home built name like solid as a Rock standing on there’s foundation, to true value. Appreciate your support and service.Thank you Vic Nol
Donna McNeeley
I recently had the pleasure of visiting Mercedes Benz of Rocklin as a new customer from Redding. I was dealing with a frustrating crank countdown issue with my Sprinter Van, and after a recommendation from a friend who called Rocklin for me to explain my experiences with a dealership in Northern Nevada, it was moments after their talk, Michael Gallagher called ME and I decided to give MB of Rocklin a try.From the moment I arrived, it was evident that this dealership takes customer service seriously. I was immediately greeted by a team member to get started (I wish I could recall his name) and then Craig took over, then another team member (who I cannot remember his name either I suppose because it was a whirlwind of TEAM SERVICE!). That said, I immediately felt welcomed by everyone and they made me feel valued as a new customer.Afterwards, what stood out to me was the efficiency and professionalism of their service department keeping me informed throughout diagnostics, complimentary services, and ultimately their recommendations and fixes.I highly recommend Mercedes Benz of Rocklin to anyone in need of Mercedes-Benz service or repairs. If you're facing any issues with your vehicle, rest assured that this dealership has the expertise and customer-centric approach to get the job done right. They've won my trust and loyalty, and I'll definitely be returning for any future needs. Thank you, Mercedes Benz of Rocklin, for providing top-notch service, and a special thanks to Michael Gallagher and his team for making my experience exceptional. You've set the bar high for customer service in the automotive industry.
Vik Kassardjian
Ian Stauffer, is great guy of you are looking for a sales person. Honest, knowledge and great personality.I am glad I met him at rocklin MB store
Ashok Abraham
Raj,It was a pleasure working with you, you made the entire buying process of EQS so smooth. No unnecessary pressure, taking excellent care throughout as well as so proactive communications. Raj even bought us dinner when things were getting late. Such an amazing experience overall. Thank you so much
Ashok Abraham
Raj,It was a pleasure working with you, you made the entire buying process of EQS so smooth. No unnecessary pressure, taking excellent care throughout as well as so proactive communications. Raj even bought us dinner when things were getting late. Such an amazing experience overall. Thank you so much
EK
Ryan & Ronny helped me purchase my car and offered excellent customer service! Same with John (The Finance Guy), he was very nice and explained everything clearly! GREAT CUSTOMER SERVICE!
gerald towan
Just bought a used car here.Sales Mgr Mo, and salesman Jose were the best. Both are respectful, honest and nice to work with. Beautiful car and great deal. Highly recommend this dealership. Thanks to all for excellent auto buying experience.
Conrad Snover
Incredible customer service from the sprinter service department.Kevin, The Sprinter mechanic supervisor went above and beyond. We stopped in because our van was making a new/strange noise and we were concerned about driving over the pass. Without any delay, he hopped in and did a test drive with me to diagnose it, then sent me on my way once we determined that it was ok to drive.This is a level of service that I'm simply not accustomed to Typically, I would have had to wait hours, or schedule an appt a week or month later. But wow, big kudos to Kevin. Thank you!!