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Roadside Assistance

Mercedes-Benz Roadside Assistance

Owning a Mercedes-Benz involves more than driving a precision-engineered vehicle with high-tech features and confident powertrains. These precision-engineered vehicles come with several owner services, including 24/7 roadside assistance. This program proudly helps customers, no matter where they are.

What’s In Roadside Assistance Coverage

When you buy a Mercedes-Benz, it comes with Mercedes-Benz 24H Roadside Assistance that includes several helpful features. You can access the services by calling 1-800-367-6372, pushing the assistance button in your Mercedes-Benz, or using the Mercedes me app. Once you contact Roadside Assistance, they will dispatch help to fix a flat tire, jump-start your battery, fuel up your car, and more.

Mercedes-Benz Roadside Assistance coverage includes towing for any reason, from an accident to a mechanical issue. The tow truck will bring your vehicle to the nearest Mercedes-Benz dealership where the certified technicians will make repairs.

Your Roadside Assistance includes a program called Trip Interrupted. If your trip is unexpectedly interrupted, your Mercedes-Benz dealership will reimburse you up to $300 per night for food, lodging, and other travel-related expenses. The service begins when you’re more than 100 miles away from home and your vehicle must remain overnight for repairs. Your vehicle must be inoperable and still covered under warranty to use this service.

Complimentary Roadside Assistance comes with any Mercedes-Benz with a Mercedes-Benz warranty. This includes the New Vehicle Limited Warranty, Extended Limited Warranty, and Certified Pre-Owned Warranty.

Roadside Assistance also comes with On-Site Technicians. If your Mercedes-Benz needs specialized service to get it back on the road, a qualified technician will perform it, or the dealership will find a nearby service center that uses Mercedes-Benz tools and parts.

Keep in mind that there are some restrictions to complimentary Roadside Assistance. Mercedes-Benz cannot assist restricted roadways or if acts of nature disrupt travel. Vehicles need to be in an accessible location. For example, tow trucks might not be able to get to vehicles in some parking garages or off-road locations. Mercedes-Benz dealerships will provide complimentary assistance to vehicles within a 30-mile radius, and they might use an independent contractor outside of this space.

Additional Vehicle Assistance

Mercedes-Benz takes pride in assistance for owners. The Mercedes me app gives owners access to vehicle information, 24/7 Roadside Assistance, connected vehicle services, and more. Mercedes-Benz also offers owner’s manuals, how-to videos, and navigation map updates as additional assistance.

Why Choose Mercedes-Benz Of Rocklin

We invite you to visit Mercedes-Benz of Rocklin to learn more about the benefits of owning a Mercedes-Benz. Our professional sales staff can help you find a luxury car or SUV that meets your driving needs, while our finance team can help you find a new car lease or loan. Our service department has state-of-the-art technology to help with routine maintenance and repair services.


Roadside Assistance - Mercedes-Benz of Rocklin

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